BOOKING TERMS AND CONDITIONS
These Booking Terms and Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with SMOOTH TRAVEL Agency. The contract, including all matters arising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish courts.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
1. BOOKING
To confirm a booking, you should provide us with the information requested on our booking form either verbally, by completing and returning the booking form or in writing by some other means (such as e-mail or using our Online Booking facility). All bookings are subject to our Booking Conditions. The lead passenger must be authorised by all participants or their parent or guardian where the participant is under 18, to make a booking with us on the basis of our Booking Conditions. By making a booking, the lead passenger confirms that he / she and all participants agree to the Booking Conditions.
2. PAYMENT
The applicable deposit “the half of the total price” must be paid at the time of booking. Payments should be transferred to the bank account of COMPANY.
The balance of all payments, including any surcharges, must be paid to the Company representative in cash when the tour starts. The Company guarantee to bring to life your trip if received the deposit and confirmed your holiday.
If you wish to pay at the date of the tour, you should do it in cash in any currency calculated at the rate of current date.
3. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have a special request, you should inform us of it in writing at the time of booking. We will try to meet your wishes.
If any participant has any medical problem or disability which may affect your holiday, you must tell us before the lead passenger confirms your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. You must also notify us of any change or deterioration in the disability or medical condition or development of any disability or medical condition after booking. If a client commits an illegal act, they may be excluded from the tour. No refund will be given for any unused services.
4. INSURANCE
The lead passenger is responsible for ensuring all participants have adequate and appropriate insurance. The insurance must as a minimum cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. Policy details should be read carefully and taken on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
5. PASSPORTS, VISAS, PERMITS
All participants must be in possession of a valid passport and all visas, permits and certificates, including medical certificates required for the whole of the holiday booked. All information and advice given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith. The lead passenger must ensure that all participants are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
6. PRICES AND MINIMUM NUMBERS
Some of the holidays featured at our home page require a minimum number of participants before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. The prices at our home page and brochure are shown as per person and are not changeable after the booking. The prices at our homepage are the minimal and sometimes may differ from the prices shown in the brochures.
7. CHANGES AND CANCELLATION BY US
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of participants required for a particular travel arrangement is not reached or the date of trip is changed and weather conditions do not allow, we may have to cancel it.
If we have to make a major change or cancel, we will offer you as soon as possible the choice of:
- postponing the tour to the next suitable date
- accepting the changed arrangements
- having a refund of all monies paid.
You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
8. CANCELLATION BY YOU
You, or any member of your party, may cancel your travel arrangements at any time. If you or any other member of your party decides to cancel your confirmed booking, the first named person on the booking must notify us in writing. Your notice of cancellation will only take effect when it is received by us. If you need to cancel your travel arrangements for any reason, the deposit paid before will be refunded to You except the bank charges withdrawed.
9. FORCE MAJEURE
The Company reserves the right to cancel any trip before its departure if "force majeure" circumstances occure. Examples include (in all cases whether actual or threatened) war, riot, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemics / pandemics, fire, adverse weather conditions, unusual water levels in rivers and seas and closure of airspace or airports. In such a case, the Company will refund all money received, less money transfer expenses. We regret we can not accept liability or pay any compensation for any damage or loss as a result of "force majeure".
PLEASE NOTE: If you have to cancel your tour for any reason arrised you should inform us 24 hours prior to the tour departure. (For Example the vehicle organized by us come to your hotel or apartment to pick up and you are not able to join the tour). Otherwise you have to pay the compensation of 50% from the total amount.
10. COMPLAINTS
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (guide, driver), or our local representative immediately who will endeavour to put things right. If the issue is not resolved locally it is essential you notify our head office in writing, quoting the booking reference number and all other relevant information, at the earliest opportunity and no later than 7 days after your return, to enable any complaint to be investigated.
